Terms of Service

Welcome to Ki-kin.com! These Terms of Service (“Terms”) set out the rules for using our website (https://ki-kin.com) and all services we provide. By using our website, you’re agreeing to these Terms and our Privacy Policy, so please read them carefully before you start shopping.

1. Website Ownership & Your Agreement

This website is owned and operated by Kikin, an individual business legally registered here in Indonesia. When we say “we,” “us,” or “our,” we’re talking about Kikin. By using our website, you confirm you agree to these Terms. If you don’t agree, please don’t use our services.

We might update or change these Terms from time to time. We’ll post any updates right here on this page. It’s your job to check back occasionally for changes. If you keep using our site after we post changes, it means you accept those new Terms.

2. Pricing & Shipping Overview

All prices on Ki-kin.com are listed in United States Dollar (USD).

Shipping costs are clearly shown during checkout. Please note that original shipping charges generally aren’t refundable, unless we made a mistake (like sending the wrong item). If a package gets returned to us because of an incorrect address you provided, or if it wasn’t accepted or claimed, a reshipping fee of USD 90.00 will apply.

For all the details about where we ship, estimated delivery times, and important information about customs duties, import taxes, and handling fees for international orders, please visit our comprehensive Delivery Information page.

3. Account & Eligibility

By using our site, you confirm that:

  • You’re at least the age of majority in your place of residence.

  • All your billing and shipping information is complete, accurate, and up-to-date.

  • You won’t use this site for any unlawful or forbidden activities.

  • You’ll keep your account login details secure and are responsible for anything that happens under your account.

4. Ordering & Payment

We offer these secure ways to pay for your convenience:

  • Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover, all processed securely via Stripe.

  • PayPal: You can check out quickly and safely using your PayPal account.

We can refuse or cancel any order, especially if we suspect fraud or unauthorized activity. We also might limit quantities purchased per person, household, or order if needed.

5. Products & Availability

We do our best to show accurate product descriptions, images, availability, and prices. However:

  • Some products might only be available online.

  • Colors might look different depending on your screen settings.

  • We can limit sales to any person, region, or customer type. We might do this case by case. Product descriptions or prices can change at any time without notice, at our sole discretion.

  • We can’t guarantee that the products, services, or information you buy will meet your exact expectations, or that any errors in our service will be fixed.

6. Returns & Refunds

Our Return & Refund Policy covers all details about returns, exchanges, and refunds. Please review this policy carefully before placing an order, especially for international returns.

7. Third-Party Tools & Links

Our website may have links to outside tools or websites (like analytics, payment gateways, or shipping partners). We don’t control these external services and aren’t responsible for their content, policies, or practices. Using any third-party tools or services is at your own risk.

8. User Content & Conduct

If you submit reviews, comments, or other content:

  • You give us permission to use, reproduce, and publish that content in any way.

  • You agree not to post anything offensive, unlawful, or that infringes on others’ rights. You’re fully responsible for your comments and their accuracy.

9. Privacy & Data Use

We collect, process, and store all your personal data according to our Privacy Policy. Our Privacy Policy follows all applicable privacy laws, including GDPR for our international customers and relevant data protection laws in Indonesia.

10. Prohibited Activities

You must not use our site or its content to:

  • Do anything unlawful or fraudulent.

  • Encourage others to do anything unlawful.

  • Break any international, national, or local laws or regulations.

  • Violate our intellectual property rights or the rights of others.

  • Upload viruses or other harmful code.

  • Collect or misuse others’ personal data.

  • Mess with our website’s security or performance.

Breaking these rules could lead to account suspension or legal action.

11. Disclaimer of Warranties; Limitation of Liability

We can’t guarantee that our website will always be error-free, available, or secure. We also don’t guarantee that results from our service will be accurate or reliable.

You agree that you use our service at your own risk. Our service, and all products and services delivered through it, are provided “as is” and “as available,” without any warranties or conditions, express or implied.

To the fullest extent allowed by law, Kikin, our directors, employees, and partners are not liable for any injury, loss, or damages (like lost profits, data, or replacement costs) resulting from your use of our service or products.

12. Indemnification

You agree to protect and hold Kikin and our partners harmless from any claims, damages, or legal costs arising from you breaking these Terms or misusing our site.

13. Severability

If any part of these Terms is found to be unenforceable, the rest of the Terms will still be valid and in effect.

14. Termination

We can suspend or end your access to our services if you break these Terms.

You can stop using the website and end this agreement at any time.

15. Entire Agreement

These Terms, along with our Privacy Policy, Cookie Policy, and other published policies, make up the entire agreement between you and Ki-kin.com. They replace any previous agreements or discussions.

16. Governing Law & Dispute Resolution

These Terms and any separate agreements for our services are governed by the laws of the Republic of Indonesia.

If any dispute comes up related to these Terms, your use of the website, or product purchases, we’ll first try to resolve it amicably through good-faith discussions.

If we can’t reach an agreement within thirty (30) days, the dispute will be handled exclusively by the competent courts located in Bandung, West Java, Indonesia.

17. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Business Information

Legal Business Name: Kikin
Business Address:
Jl. Purnawarman No.12 Lt 2
Babakan Ciamis, Kec. Sumur Bandung
Kota Bandung, Jawa Barat 40117
Indonesia

Phone: +62-822-3466-4228
Email: [email protected]
Operating Hours: Monday – Sunday, 09:00 – 17:00 (GMT +7)