Business Verification Details
We’re Here to Help — Contact Kikin International Support
Our customer service team is available to assist customers across the United States with any questions about orders, shipping, or product information. You can reach us by filling out the form below or by emailing sales@ki-kin.com
Response Time Guarantee: We reply to all customer messages within 24 business hours.
U.S. Support Hours: Available during overlapping time zones with the U.S. (EST & PST).
Legal Business Name: Kikin
Business Address:
Jl. Purnawarman No.12 Lt 2
Babakan Ciamis, Kec. Sumur Bandung
Kota Bandung, Jawa Barat 40117
Indonesia
Phone: +62-822-3466-4228
Email: sales@ki-kin.com
Operating Hours: Monday – Sunday, 09:00 – 17:00 (GMT +7)
FREQUENTLY ASKED QUESTIONS
Kikin is headquartered in Bandung, Indonesia. All orders for U.S. and Canadian customers are processed and shipped from our international fulfillment center in Indonesia using trusted couriers such as DHL, FedEx, or UPS.
Import, taxes, and customs handling fees are determined by the authorities in the destination country (USA & Canada) and are the sole responsibility of the recipient. For all orders shipped from Indonesia, these charges are not collected or prepaid by Kikin at checkout. You will be contacted by the courier (FedEx/DHL) to settle any applicable fees upon arrival. Kikin provides all necessary export documentation to ensure a smooth customs clearance process.
We primarily serve the United States and Canada. By focusing on these markets, we ensure that every espresso machine and grinder shipped from our Bandung center is 110V-120V compliant with North American electrical standards. This specialization allows us to provide technical safety and subsidized shipping rates for our customers.
Yes. You can request a return within 30 days of purchase, provided the item is unused, in original packaging, and in new condition.
For defective or incorrect items, Kikin will cover the return shipping cost.
For all other reasons, customers are responsible for return shipping fees.
Please contact sales@ki-kin.com before sending back any item.
Yes. All products sold by Kikin include the official manufacturer’s warranty.
Warranty terms vary by brand — details are listed in your product manual or can be confirmed by contacting our team.
Orders can be canceled within 24 hours as long as the product has not been shipped.
Please email sales@ki-kin.com immediately with your order number. Once an item has shipped, cancellation is no longer possible.
We currently accept payments via PayPal and major credit/debit cards.
All transactions are processed securely in U.S. Dollars (USD).
Absolutely. We use 128-bit SSL encryption to protect all transactions and customer data.
Your payment information is never stored on our servers. We use secure third-party payment gateways (e.g., PayPal) to process all transactions.
You can reach us via:
Email: sales@ki-kin.com
Phone: +62-822-3466-4228
Hours: Monday – Sunday, 09:00 – 17:00 (GMT +7)