Business Address: Jl. Purnawarman No.12 Lt 2, Babakan Ciamis, Kec. Sumur Bandung, Kota Bandung, Jawa Barat 40117, Indonesia
Phone: +62-822-3466-4228
Email: [email protected]
Store Hours: Monday – Sunday, 09:00 – 17:00 (GMT +7)

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Where is Kikin located?

Kikin is a legally registered business based in Indonesia.
Business Address:
Kikin
Jl. Purnawarman No.12 Lt 2, Babakan Ciamis,
Kec. Sumur Bandung, Kota Bandung,
Jawa Barat 40117, Indonesia

What about customs duties, taxes, and import fees for international orders?

IMPORTANT: For international orders (outside Indonesia), your package MAY BE SUBJECT TO IMPORT DUTIES, CUSTOMS TAXES, AND/OR A CUSTOMS HANDLING FEE upon arrival in your destination country. These charges are determined by your local customs authority and are entirely the responsibility of the buyer. They are NOT included in the product price or the shipping fee you pay to Kikin. We strongly advise you to contact your local customs office for more information before placing an order.

What countries do you ship to?

We currently ship to the following countries:
United States, Canada, Australia, United Kingdom, Singapore, United Arab Emirates (UAE), New Zealand, Hong Kong, Malaysia, Philippines, Israel, and more.

  • Shipping Method: Express international shipping via DHL, FedEx, UPS, or local postal services.

  • Flat Shipping Rate: USD 90.00

  • Free Shipping: Orders over USD 500

  • Estimated Delivery Time: 8–12 business days, depending on destination and customs clearance.

  • Order Cut-Off Time: 11:00 AM (GMT+7)

  • Handling Time: 1–2 business days

  • You will receive a tracking number via email once your order ships.

Can I return a product?

Yes. We accept returns for most items within 60 calendar days from the date of purchase.
Products must be in new or slightly used condition and returned with original packaging.

  • Return shipping is the responsibility of the customer unless the item is defective or incorrect.

  • A 10% restocking fee applies to returned items.

  • Refunds are processed within 5 business days after receiving the returned product.

See our full Return & Refund Policy for details.

Are your products covered by warranty?

Yes. All products sold at Kikin are covered by manufacturer warranties.
Warranty duration and coverage depend on the product. Please refer to the user manual or contact our support team for more information.

Can I cancel or change my order?

You can cancel an order within 24 hours after placing it.
Please contact us immediately at [email protected] or via phone.

What payment methods do you accept?

We accept payments via major credit/debit cards (Visa, Mastercard, American Express, Discover) through Stripe and PayPal. All transactions are securely processed.

Is payment on your website secure?

Absolutely. We use 128-bit SSL encryption to protect all transactions and customer data.
Your payment information is never stored on our servers. We use secure third-party payment gateways (e.g., PayPal, Stripe) to process all transactions.

How do I contact customer service?

You can reach us via:
Email: [email protected]
Phone: +62-822-3466-4228
Hours: Monday – Sunday, 09:00 – 17:00 (GMT +7)

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS