Privacy Policy

At Kikin, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website (https://ki-kin.com) and services. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect both personal information (data that can identify you directly) and non-personal information when you:

  • Register an Account or Place an Order: Through our e-commerce platform (WooCommerce), we collect your full name, email address, phone number, billing address, shipping address, and payment details (processed securely via third-party providers).

  • Contact Customer Support: When you reach out to us via email or phone, we collect information necessary to assist you.

  • Subscribe to Our Newsletter: We collect your email address to send you marketing communications and updates (with your explicit consent).

  • Interact with Our Website: We collect non-personal data about your Browse behavior and interactions using tracking tools.

Types of Information Collected:

  • Personal Information: Full name, email address, phone number, billing address, shipping address, and payment details (Note: Your sensitive payment information like full credit card numbers is securely handled by our payment processors and is not stored on our servers).

  • Non-Personal Information: IP address, browser type, device information, operating system, Browse patterns, pages visited, and referral source. This data is typically anonymized or aggregated.

2. How We Use Your Information

We use your data for the following legitimate business purposes:

  • Order Processing & Fulfillment: To process your purchases, manage shipments, and deliver your products.

  • Customer Support: To respond to your inquiries, provide assistance, and resolve any issues.

  • Communication: To send transactional emails (order confirmations, shipping updates) and, with your consent, marketing communications about new products, promotions, or news.

  • Website Improvement: To analyze website functionality, improve user experience, and personalize content.

  • Security & Fraud Prevention: To protect our website and customers from fraudulent transactions and unauthorized access.

  • Legal Compliance: To comply with applicable legal and regulatory requirements.

We will never sell, rent, or trade your personal data to any third party for their marketing purposes.

3. Use of Google Services

We use various Google services to enhance our operations and your experience:

  • Google Analytics: To track website traffic and user behavior in an anonymized manner, helping us understand how our site is used.

  • Google Tag Manager: To manage website tags and scripts, including those for analytics and marketing.

  • Google Ads: To display relevant advertisements to potential customers.

  • Google Merchant Center: To manage our product listings and ensure compliance with Google’s shopping policies.

These services may collect anonymized behavioral data in accordance with Google’s own privacy policies. For more details on how Google handles data, please visit Google’s Privacy Policy.

4. Third-Party Sharing

We only share your information with trusted third parties when it’s essential for providing our services or required by law. These include:

  • Payment Gateways: Such as PayPal and Stripe, who securely process your payment transactions. Your financial data is directly handled by them.

  • Shipping & Logistics Partners: To facilitate the delivery of your orders (e.g., DHL, FedEx, UPS).

  • Technical Support & Hosting Service Providers: Companies that help us maintain our website and ensure its security and functionality.

  • Legal & Regulatory Authorities: When required by law or to protect our rights.

All third parties with whom we share your data are contractually obligated to handle your information in accordance with applicable data protection laws and to maintain its confidentiality.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and streamline your shopping experience.

  • Improve website functionality and performance.

  • Analyze website traffic and user behavior.

  • Enable personalized ads and remarketing campaigns.

For detailed information on the types of cookies we use and how you can manage or disable them, please refer to our dedicated Cookie Policy page.

6. Your Data Rights

Depending on your location and applicable data protection laws (including GDPR for our European customers), you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data under certain conditions.

  • Right to Object or Restrict Processing: Object to or request the restriction of processing your data under certain conditions.

  • Right to Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Process your orders and provide you with our services.

  • Fulfill our legal obligations (e.g., tax, accounting).

  • Resolve disputes, enforce our agreements, and improve website and service quality.

When your data is no longer required for these purposes, we will securely delete or anonymize it.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we discover that personal data has been collected from a child without parental consent, we will take immediate steps to delete it from our records.

9. International Data Transfers

As Kikin is based in Indonesia, the personal data we collect from you will be processed and stored on servers located in Indonesia.

If you are accessing our website or services from outside Indonesia, please be aware that your information, including personal data, may be transferred to, stored, and processed in Indonesia. By using our services and providing your information, you understand and agree that your personal data may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

We are committed to ensuring that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, regardless of where it is transferred. We implement appropriate safeguards, such as standard contractual clauses where required, to protect your personal data during international transfers.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, along with an updated “Effective Date” at the top of the policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please don’t hesitate to contact us:

Business Information

Legal Business Name: Kikin
Business Address:
Jl. Purnawarman No.12 Lt 2
Babakan Ciamis, Kec. Sumur Bandung
Kota Bandung, Jawa Barat 40117
Indonesia

Phone: +62-822-3466-4228
Email: [email protected]
Operating Hours: Monday – Sunday, 09:00 – 17:00 (GMT +7)